We are an independent hotel, a company of Grupo Indi (which by the way, according to Forbes, one of the Top 500 companies in Mexico in 2017), a 100% Mexican consortium, which has its origins in Mexico City. However, the Magic Express Hotel has an autonomus management; this allows us to be flexible to adapt to our guests' requests and needs, as well as the most recent lodging market trends.
We have the support of this great consortium founded in 1977. The support of Grupo Indi, together with the hard work of all the staff members, has allowed us to position ourselves among the strong local competition even of companies with a national and international acknowledgment.
Give us the opportunity to lodge with us while visiting Playa del Carmen and the Riviera Maya, no matter if your are in a business, couple or family trip. Our main goal is to make our guests feel at home. We know it is not easy, therefore your feedback is really important to us by any means, either if it is through social media or direct to our staff. Trust us: WE WILL LISTEN TO YOU in order to improve our service.
Affordable rates has always been an important topic when choosing a lodging option. We know this, however we do not sacrifice quality. All the different areas in the company use in a efficient way on hand resources for two main reasons: keep affordable rates for our customers and also to reduce environment impact. We want to keep this heavenly destination clean and safe as we have once found it.
All staff members come from Mexico's different regions. We are convinced that diversity makes us stronger and better. We are grateful to Quintana Roo, a "magical" place which has received kindly and allowed to prevail and continue working for all national and foreign visitors:thanks to tourism, we can live in this paradise. That is why we are constantly updating and training in order to meet the demands of our customers and the market. The commitment is to satisfy our guests as they deserve. The road is not easy, however thanks to the trust all the visitors have given us, we have enough motivation to continue working and improving.
For all this and more, we are waiting for you at the Magic Express Hotel, Playa del Carmen. We have no words to show our gratitude to all our guests since 2006 who have trust and already know us. And for thos we do not know us yet, try us, you will not regret it.